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Product
Warranty and Return Policy
Product
Warranty:
Remanufactured Toner/Drum Cartridges: We guarantee the quality of our
remanufactured toner and drum cartridges. All our remanufactured toner
cartridges come with 1-year
warranty [prorated based on usage] and drum cartridges
come with 90 days warranty. Should the product prove defective in
workmanship or material, Office Machine Services will repair or replace the
cartridge.
Remanufactured/Compatible Inkjet
Cartridges: All our remanufactured/compatible inkjet cartridges
come with 30 day warranty.
Genuine OEM Inkjet/Toner/Drum Cartridges:
All OEM products come with original manufacturer warranty. Please go
to manufacturer websites for detail warranty information. If you receive
any defective OEM products, please contact respective original manufacturer
for the return instruction. We, as a reseller, do not provide repair or
exchange service on OEM products.
Return Policy
- Incorrect
Merchandise Shipped
If we ship you an incorrect item, we will exchange with a
correct cartridge at no cost to you. You must report us shipping mistake
within 10 days after the product is shipped.
- Defective On Arrival (DOA) [Excludes OEM products]
We test every cartridge thoroughly before it is shipped from our
warehouse. Nevertheless, if our cartridge is proven to be defective on
arrival, we will replace it at no extra charge. You must return the
defective cartridge to us. You must report us DOA within 10 days from the
date product is shipped.
- Defective
After Used [Excludes OEM products]
If the product is found to be defective after 45 days from the date of
shipment or after 15% or more usage of its original capacity, you can
return the product back to us for repair service. Our technician will
repair the defective product at no additional charge. Since our warranty
covers only parts and labor, you will be charged for the shipping cost to
send the repaired item back to you. In a case where product cannot be
repaired, we will determine the prorated value of the cartridge based on
its usage and issue a store credit so that customer can order a new
cartridge at our website.
- If you are
returning the product un-opened within 20 days (manufacturer's
box/seal must be intact), we will refund you the lesser of your purchase
price or sale price of the product at the time we received your return. You
will be charged restocking fee the greater of $5 or 20% of total amount
paid for the products. Shipping cost will not be refunded unless we sent a
wrong product to you. Refunds are usually processed within 10-14 business
days from the date we received your return. The refund amount is credited
back to the same credit card account you used to purchase the product.
- If you refused
the delivery of the package instead of returning them at
your expense, you will be charged for the shipping cost billed to us by the
carrier to return the package back to our address. In addition, you will be
charged restocking fee the greater of $5 or 20% of total amount paid for
the products.
- We do not accept
any return for refund after 5 days from the date of shipment. No refund
will be issued if the product has broken seal or is used. Products that are
extensively used cannot be returned as defective item.
To initiate
the return, please contact
us with your full name and order number. We will send you RMA
number and address to return via email. Please package the product securely
and buy insurance to protect yourself from accidental damage or lost. We
are not responsible for damage or lost during shipping. Products returned
without RMA # will not be processed
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